FAQ

Examples

What packages cannot be delivered?: Please see here.
Is there any guarantee if the package is damaged during delivery?: We will refund with cargo insurance.
What types of packages can I send?: We handle general luggage such as documents, clothing, daily necessities, and food (room temperature).
Please contact us for more details.
Do I need to pack it myself?: As a general rule, we ask that customers pack their items themselves.
However, we also offer a packaging service as an optional extra for an additional fee.
Please use sufficient cushioning material for precision instruments and fragile items.
Are there any restrictions on the size and weight of luggage?: For standard delivery, we can accommodate items up to 1,385mm wide, 1,240mm high, and 1,910mm deep, and weighing up to 350kg.
Please feel free to contact us first.

Until what time do you accept delivery requests?

We accept email and other inquiries 24 hours a day, but inquiries received after 8:00 p.m. will be responded to on the next business day.

(We are currently not accepting phone inquiries.)

What if I’m not there?

Please specify your requirements on the quote form.
Please refer to it.

Can you leave my luggage in front of the door?

Yes, if you specify, we can leave the package in front of your door or in a delivery box.
*We ask that you agree in advance to the risks of loss and theft.

Is it possible to deliver to multiple locations at once?

Yes, we can also handle route deliveries to multiple stores and offices.
We will propose efficient delivery plans and contribute to cost reduction.

Is early morning or late night delivery possible?

For early morning and late night deliveries, please contact us here.

〈There will be an additional delivery fee〉

Is it possible to specify a time?

Both pick-up and unloading are possible.

Can you accommodate urgent delivery?

Please contact us and we will get back to you.

Is it possible to receive delivery notes and handle inspections?

Yes, we also handle tasks such as collecting delivery notes, obtaining receipt stamps, and simple inspections.
We can operate in accordance with your company’s business flow.

Please tell me the payment method.: Online payments such as bank transfer, cash payment, and credit card payments are also accepted. or more information, please click here.
Can I pay by credit card?: Yes, major credit cards are accepted.
Whether you can pay in full or in installments will depend on your card company’s contract.
Is it possible to pay later?: As a general rule, we ask that you pay in advance or upon delivery.
Can you issue a receipt?: Yes, we can issue receipts.
In addition to paper receipts, we can also issue them in PDF format.
Please let us know if you require this.
Can I pay by invoice?: Yes, we accept monthly invoice payments for corporate customers.
Payment terms (end of month invoice payment the following month, etc.) will be discussed and decided upon at the time of signing the contract.
Can I negotiate payment terms?: Yes, we can discuss payment methods that meet your company’s requirements.
First, please let us know your desired conditions.
Can I receive billing data electronically?: Yes, it can be issued in PDF or CSV format.
Please feel free to consult us about formats that suit your accounting system.
What happens if I make a late payment?: If payment is not made within the due date, a late payment charge may be incurred.
Details will be provided in the contract.

Are there any cases where additional charges apply?: Additional charges may apply in the following cases:

Time-specified delivery
Late-night or early-morning delivery
Requirements for staircases or special loading and unloading

Please rest assured that we will provide you with details in advance.
Is there a delivery cancellation fee?: Cancellations made up to the day before are free of charge.
If you cancel on the day of your trip, a cancellation fee of 50% of the basic fee will be charged.
If you cancel after departure, 100% of the basic fee will be charged.
Are the fees cheaper for corporate contracts?: Yes, for companies using regular or bulk deliveries, we can offer discounted rates depending on the frequency and volume of deliveries.
Please feel free to contact us for a consultation.